Refund Policy
We want every Markets MRI engagement to be worth what you paid for it. This policy explains when you can get your money back and how to ask.
All payments for Markets MRI are processed by Paddle.com, our Merchant of Record. Approved refunds are issued by Paddle to the original payment method, normally within 5 to 10 business days after approval.
First payment: 14-day refund
Living MRI and multi-market subscriptions
You can request a full refund of your first subscription payment within 14 days of purchase, with no questions asked.
Baseline MRI
You can request a full refund at any time before the Baseline report is delivered, provided the request is made within 14 days of purchase. Once the report has been delivered, the Baseline fee is non-refundable, except where required by law or under "When something goes wrong" below.
Subscriptions
- You can cancel a Living MRI or multi-market subscription at any time from your account or by emailing us. Cancellation stops future renewals and takes effect at the end of the current billing period, and you keep access until then.
- Renewal payments are not refundable once the new billing period has started, except where this policy or the law says otherwise.
- If you forgot to cancel and have not used the service since the renewal, contact us within 7 days of the renewal date and we will refund that renewal.
When something goes wrong
Regardless of the time limits above, we will refund you in full or in part if:
- a delivered report or feature materially fails to match its description on our Pricing page and we cannot fix it within a reasonable time after you tell us;
- the service is unavailable for an extended period that we are responsible for (we refund the affected part of the billing period);
- you were charged in error, for example a duplicate payment.
Your statutory rights
Nothing in this policy limits any right you have under mandatory consumer law, including the 14-day withdrawal right that Paddle provides to eligible buyers under the Paddle Buyer Terms. Where this policy and those rights differ, the option more favourable to you applies.
How to request a refund
- Email support@marketsmri.com with the email address used at checkout and your order number, or
- use the link in your Paddle receipt, or visit paddle.net to find your order.
We reply to refund requests within 2 business days. Refunds are not available where there is evidence of fraud or abuse of this policy.
Contact
ANDATA LLC, 20A Akhmad Donish Street, Yunusabad District, Tashkent, Republic of Uzbekistan. support@marketsmri.com.